At Matriks Building Control Systems, we conduct our activities in accordance with the policies we have established within the framework of our quality management system. Quality is one of the core values of our company and is an integral part of all our business processes.
Our Quality Management System
Our main goal is to provide quality products and services in compliance with Quality Management System requirements and to ensure customer satisfaction through the continuous learning and improvement approach we have adopted together with all our employees.
As an organization that is aware of its responsibilities towards society and the environment and aims for continuous progress in terms of technology and quality, our goal is to offer our customers products and services that will provide the highest benefit under optimal commercial conditions, without compromising international standards and local regulations, and to ensure continuous customer satisfaction.
Core Principles of Our Quality Policy
The principles that form the foundation of our quality management system:
Customer Focus
We continuously work to understand and exceed customer expectations.
Continuous Improvement
We regularly review and improve all our processes.
Standards Compliance
We ensure full compliance with national and international standards.
Employee Participation
We share quality awareness with all our employees.
Sustainability
We offer environmentally friendly and energy-efficient solutions.
ISO 9001 Quality Management System
Matriks, which holds the ISO 9001 Quality Management System certificate, effectively and continuously monitors its quality objectives and policies. Our quality performance is reviewed in periodic management meetings and improvement opportunities are evaluated.
Our processes implemented under the ISO 9001 standard:
Documentation Management
Documentation of all processes with standard procedures
Internal Audits
Compliance control through regular internal audits
Corrective Actions
Root cause analysis and resolution of identified non-conformities
Performance Monitoring
Tracking of key performance indicators
Management Review
Periodic evaluation by senior management
Management Responsibility
Matriks management is responsible for setting targets that will ensure continuous improvement in quality and customer satisfaction. In this regard, contributions from Matriks employees to continuous improvement, which is an important part of our Quality Management System, are also expected.
Quality is the responsibility of all our employees. Each of our employees is obliged to act in accordance with quality standards in their own area of duty.
Employee Development and Training
It is one of our fundamental principles to develop our employees' professional ethics and skills through the training opportunities we provide. Through regular training programs:
Legal Compliance and Environmental Awareness
In addition to complying with applicable legislation and legal regulations, we will continue to carry out our activities in a safe, ethical, and environmentally friendly manner. Within the scope of environmental awareness:
Energy Efficiency
We recommend energy-saving systems in our projects
Waste Management
We ensure proper disposal of electronic waste
Sustainable Products
We prefer environmentally friendly and long-lasting products
Carbon Footprint
We strive to minimize the environmental impact of our activities
Our Quality Commitment
At Matriks, we are committed to providing the highest quality standards in every product and service we offer to our customers. This commitment is our fundamental principle that has not changed since the establishment of our company and will continue to be so in the future.